Our Warranty Promise
We stand behind our work. Five years of warranty on the entire system and eight years on the solar modules – with clear terms you can read openly here.
We stand behind our work. Five years of warranty on the entire system and eight years on the solar modules – with clear terms you can read openly here.
Our five-year warranty covers the complete installation – not just individual components, but the entire system including all connections, wiring and the mounting.
Should a defect occur, we organise everything: spare parts, technicians, travel and the complete handling on site. You don't have to worry about a thing.
What exactly is covered and what is not is set out below in the warranty terms.
Solar modules are the most durable components of a system – which is why we provide an extended warranty of eight years on them.
Long-term warranties are rare on the Paraguayan market. We can offer them because we only install components we trust ourselves, and because we carry out and monitor our installations ourselves.
The warranty covers material and installation defects. Damage from lightning, storms and hail is covered by insurance. We require it from every customer and recommend a policy from Yacyretá. More under Insurance by the customer.
So you know where you stand from the start: here is what the warranty covers and what it does not.
The warranty starts when the system is handed over to you. It applies for 5 years to the complete system and for 8 years to the solar modules. A repair or replacement does not extend the term.
We decide whether to repair or replace. Replacements are equivalent components, not necessarily the same model.
Damage that acts on the system from outside is not a material or installation defect. It is not covered by the warranty – even if the system fails as a result:
Thunderstorms in Paraguay are severe, and a lightning strike can damage a solar system even when it is professionally installed. This damage cannot be ruled out and is therefore not part of the warranty. We are happy to advise you on additional protection, for example through insurance.
The customer undertakes to take out and maintain, for the duration of the warranty, an insurance policy that covers damage to the system caused by lightning, storms and hail. Without this insurance, the warranty cannot be claimed for such damage.
We recommend a policy from Yacyretá. Contact: Gregorio Unzain, 0981 126543 (WhatsApp). You may also choose another insurer, as long as the policy covers these risks.
On request, we complement the warranty with a preventive maintenance package featuring regular inspections, or insurance against storm damage and vandalism.
Ready to harness the power of the sun? Let's take the first step towards a greener future. Reach out to us today to explore solar solutions tailored to your needs.